Privacy Policy

1. Introduction

Kilcunda Ocean View Holiday Retreat (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (the “Act”). This Privacy Policy explains how we collect, use, disclose and store your personal information.

2. What personal information do we collect?

We may collect the following types of personal information about you:

• Identification and contact details: Your name, address, phone number, email address.
• Booking information: Details of your stay at Kilcunda Ocean View Holiday Retreat, such as arrival and departure dates, accommodation type, and any special requests.
• Payment information: Your credit card details or other payment information (collected securely).
• Demographic information: Your age, gender, and nationality (optional).
• Information about your preferences: Your interests and preferences regarding our facilities and services (optional).
• Website usage information: When you visit our website, we may collect information such as your IP address, browser type, and the pages you visit.

3. How do we collect your personal information?

We collect your personal information in a variety of ways, including:

• When you make a booking online, by phone, or in person.
• When you sign up for our email newsletter or loyalty program (optional).
• When you visit our website and use our online forms.
• When you interact with us on social media.
• From third-party booking agents we work with.

4. Why do we collect your personal information?

We collect your personal information to:

• Process your booking and provide you with accommodation and other services at Kilcunda Ocean View Holiday Retreat.
• Send you important information about your booking, such as confirmation emails and reminders.
• Respond to your enquiries and requests.
• Send you marketing materials and promotions (with your consent).
• Improve our website and services offered at Kilcunda Ocean View Holiday Retreat.
• Comply with legal and regulatory requirements.

5. How do we disclose your personal information?

We may disclose your personal information to:

• Third-party service providers who assist us with operating Kilcunda Ocean View Holiday Retreat, such as booking systems providers and payment processors.
• Government and law enforcement agencies as required by law.

We will not disclose your personal information to any other third party without your consent.

6. Security of your personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification or disclosure. This includes secure storage of your information and use of secure technologies when transferring data.

7. Accessing and correcting your personal information

You have the right to access and correct your personal information that we hold. If you wish to access or correct your information, please contact us using the details below.

8. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us here.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will publish any changes on our website.

10. Your consent

By using our website or services, you consent to the collection, use, disclosure and storage of your personal information as set out in this Privacy Policy.